Refund policy
📦 Return Eligibility
- Returns are accepted within 30 days of delivery.
- Shop with confidence. If your product arrives damaged or doesn't meet your expectations, you can return it for a full refund.
- Items must be unused, unworn, and in their original packaging.
- Products must be returned with all tags, accessories, and proof of purchase.
- For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.
💰 Refund Policy
- Once your returned item is received and inspected, we will notify you of the refund status.
- Approved refunds will be processed to the original payment method.
- Refunds typically appear within 2–3 business days, depending on your bank or payment provider.
- Original shipping charges are non-refundable unless the return is due to our error.
🔄 Exchanges
- We only replace items if they are defective, damaged, or received incorrectly.
- To request an exchange, contact our customer support team with your order details and photos of the item.
📦 Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
- Include clear photos and your order number to help us resolve the issue quickly.
- Bloom Cart will cover replacement or refund costs for approved claims.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
- We recommend using a trackable shipping service, as Bloom Cart is not responsible for lost return packages.
⏳ Late or Missing Refunds
- If you have not received your refund, first check your bank account and payment provider.
- Contact your credit card company or bank, as processing times may vary.
- If you still have not received your refund, please contact our support team.
📞 Contact Us
For any return or refund-related questions, please contact Bloom Cart Customer Support and include:
CONTACT ON
>support@bloomcartpets.com
>(3073132120)
- Order Number
- Full Name
- Email Address
- Reason for Return or Refund Request